Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at royalscarab24@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at royalscarab24@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at royalscarab24@gmail.com.

Royal Scarab

At Royal Scarab, every piece is created with intention, care, and limited production runs. We want you to be satisfied with your purchase. Please review our policy carefully before placing an order.

1. Return Eligibility

You may request a return and refund after we receive the item back if all of the following conditions are met:

  • The item is unworn, unwashed, and undamaged

  • The item is in its original condition

  • You contact us within 10 days of delivery

  • You provide clear photo proof of the item’s condition before shipping it back

Returns requested after 10 days of delivery will not be accepted.

2. Proof Required Before Any Return

Before any return is approved, you must email us:

  • Your order number

  • Clear photos of the item (front, back, tags, and packaging if applicable)

  • A brief explanation of the issue or reason for return

📧 Email: royalscarab24@gmail.com
Subject Line: Return Request – Order #[Your Order Number]

No item should be shipped back without written approval from Royal Scarab.
Unapproved returns will not be accepted or refunded.

3. Refund Process

Once your return is approved:

  • You will receive return instructions by email

  • You must ship the item back within 5 days of approval

  • After we receive and inspect the item, your refund will be processed within 3–7 business days

  • Refunds are issued to the original payment method only

  • Original shipping fees are non-refundable

If the returned item shows signs of wear, washing, damage, or alteration, the refund will be denied and the item will be returned to you at your expense.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • You must contact us within 5 days of delivery

  • Provide your order number and clear photos of the issue

  • We will review the claim and determine whether a replacement or refund is appropriate

5. Return Shipping

  • Customers are responsible for return shipping costs

  • We strongly recommend using a tracked shipping service

  • Royal Scarab is not responsible for lost, stolen, or missing return packages

  • If your return package is lost in transit, no refund will be issued

6. Missing or Stolen Packages

Once a package is marked as delivered by the shipping carrier:

  • Royal Scarab is not responsible for missing or stolen packages

  • Refunds or replacements will not be issued for delivery-confirmed packages

  • Customers are responsible for filing a claim with the shipping carrier if needed

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items

  • Limited-edition items

  • Custom or made-to-order items

  • Items worn, washed, altered, or damaged after delivery

8. Policy Abuse

We reserve the right to refuse returns or refunds for:

  • Excessive or suspicious return activity

  • Items returned that do not meet eligibility requirements

  • Abuse of this policy or fraudulent claims

9. Contact Information

For all return or refund requests:

Royal Scarab Support
📧 Email: royalscarab24@gmail.com
Subject: Return Request – Order #[Your Order Number]