Refund policy

Royal Scarab

At Royal Scarab, every piece is created with intention, care, and limited production runs. We want you to be satisfied with your purchase. Please review our policy carefully before placing an order.

1. Return Eligibility

You may request a return and refund after we receive the item back if all of the following conditions are met:

  • The item is unworn, unwashed, and undamaged

  • The item is in its original condition

  • You contact us within 10 days of delivery

  • You provide clear photo proof of the item’s condition before shipping it back

Returns requested after 10 days of delivery will not be accepted.

2. Proof Required Before Any Return

Before any return is approved, you must email us:

  • Your order number

  • Clear photos of the item (front, back, tags, and packaging if applicable)

  • A brief explanation of the issue or reason for return

📧 Email: royalscarab24@gmail.com
Subject Line: Return Request – Order #[Your Order Number]

No item should be shipped back without written approval from Royal Scarab.
Unapproved returns will not be accepted or refunded.

3. Refund Process

Once your return is approved:

  • You will receive return instructions by email

  • You must ship the item back within 5 days of approval

  • After we receive and inspect the item, your refund will be processed within 3–7 business days

  • Refunds are issued to the original payment method only

  • Original shipping fees are non-refundable

If the returned item shows signs of wear, washing, damage, or alteration, the refund will be denied and the item will be returned to you at your expense.

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • You must contact us within 5 days of delivery

  • Provide your order number and clear photos of the issue

  • We will review the claim and determine whether a replacement or refund is appropriate

5. Return Shipping

  • Customers are responsible for return shipping costs

  • We strongly recommend using a tracked shipping service

  • Royal Scarab is not responsible for lost, stolen, or missing return packages

  • If your return package is lost in transit, no refund will be issued

6. Missing or Stolen Packages

Once a package is marked as delivered by the shipping carrier:

  • Royal Scarab is not responsible for missing or stolen packages

  • Refunds or replacements will not be issued for delivery-confirmed packages

  • Customers are responsible for filing a claim with the shipping carrier if needed

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items

  • Limited-edition items

  • Custom or made-to-order items

  • Items worn, washed, altered, or damaged after delivery

8. Policy Abuse

We reserve the right to refuse returns or refunds for:

  • Excessive or suspicious return activity

  • Items returned that do not meet eligibility requirements

  • Abuse of this policy or fraudulent claims

9. Contact Information

For all return or refund requests:

Royal Scarab Support
📧 Email: royalscarab24@gmail.com
Subject: Return Request – Order #[Your Order Number]